Delivery Information

Where we deliver

We are based on Ventura Blvd in Woodland Hills and deliver across the west San Fernando Valley. The quickest way to check your address is to enter your zip code on the shop page. If it is inside our zone the menu opens; if not, you will see a message and can call us to ask, because we do add zones as demand grows.

Delivery hours

Every day, 10:00am to 10:00pm.

Last orders go out 30 minutes before close. Orders placed after that are queued for the next morning and you will get a text when the driver is on the way.

Minimum order and delivery fee

Every delivery has a $100 minimum before tax. Orders under $100 will not go through at checkout.

There is no delivery fee inside our core zone. Addresses past Calabasas carry a delivery fee of [amount], shown at checkout before you confirm, so the total you see is the total you pay.

How long it takes

You will get a text when your order is confirmed and another when the driver is on the way. If you need it at a specific time, add a note at checkout and we will do our best to schedule it.

What you need at the door

A valid government-issued photo ID (driver license, state ID or passport) showing you are 21 or older. Medical patients aged 18 to 20 need their ID plus their physician recommendation. The name on the ID has to match the name on the order. The driver cannot leave the order with a roommate, a neighbor, a doorman or on the porch. This is state law, not our rule, and the driver cannot make exceptions.

We are cash only. Please have the full amount ready; drivers carry limited change, so exact cash helps. We do not accept debit or credit cards, apps or checks.

Where we can and cannot deliver

We deliver to homes and private residences, including apartments and gated communities (add the gate code to your order notes). We cannot deliver to public places such as parks and street corners, to schools or daycare centers, to hotels or short-term rentals, to workplaces, or to a vehicle. If the delivery address turns out to be one of these, the driver will not complete the delivery.

Placing an order

Browse the menu, add at least $100 to your cart, and check out. First-time customers create an account and upload a photo of their ID once; after that you only show it at the door.

Defective products

Check the bag before the driver leaves if you can. Cannabis is a regulated product, so we do not accept returns or exchanges once an order has been handed over. If an item arrives defective, for example a vape cartridge that does not fire or a seal that is broken, call us within 24 hours of delivery with your order number and a photo. Reports made after 24 hours cannot be actioned. We do not replace or credit items based on taste, potency or effect, since those vary from person to person.

Something wrong with the order

Check the bag before the driver leaves if you can. If something is missing, damaged or not what you ordered, tell the driver or call us within 48 hours with your order number and a photo. We will replace the item or credit your account. Because cannabis is a regulated product we cannot accept returns of opened or used items, and we cannot refund for effect or preference.

Questions

Call or text (818) 691-6728 between 10am and 10pm. Someone at the store will answer; we do not use an outsourced call center.

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